We're here to help with any questions about your order, our knives, or our policies. Reach out to our customer care team using any of the options below.
Customer Care
Email: support@haratumi.com
Phone: +1 (504) 399-3015
Customer Service Hours:
Monday to Friday, 9 AM to 5 PM Eastern Time (ET)
Order & Product Questions
For questions about existing orders, returns, shipping, or product details, please include your order number (if applicable) so we can assist you as quickly as possible.
- Questions about blade size, steel type, or which knife to choose
- Order status or tracking support
- Return, refund, or exchange inquiries
- Knife care, sharpening, and steel information
Response Times
We aim to respond to all inquiries within 1 business day.